1. Shipping
What are the available shipping options?
We offer multiple shipping options, including standard, expedited, and same-day delivery for eligible locations. International shipping is also available for select countries.
How long does delivery take?
Delivery times vary depending on the shipping method selected:
- Standard: 3–7 business days.
- Expedited: 1–3 business days.
- Same-day: Delivered on the same day for orders placed before the cut-off time.
Do you offer international shipping?
Yes, we ship internationally to a wide range of countries. Delivery times and costs depend on the destination and customs regulations.
How can I track my order?
You can track your order using the tracking number provided in your confirmation email. Visit our "Track Order" page and enter your tracking number for real-time updates.
What are the shipping costs?
Shipping costs depend on the delivery method, package weight, and destination. Free shipping is available for orders exceeding a certain amount.
2. Orders
Can I edit or cancel my order after placing it?
Orders can be edited or canceled within a limited timeframe before they are processed for shipment. Please contact our customer service team immediately for assistance.
How do I add items to an existing order?
Unfortunately, items cannot be added to an existing order once it has been placed. You may need to place a new order.
What should I do if I receive the wrong item or a damaged product?
If you receive an incorrect or damaged item, please contact us with photos of the product and packaging. We will arrange a replacement or refund as per our policy.
What happens if my order is delayed or lost?
In case of delays or lost shipments, we will notify you promptly and provide assistance. You may be eligible for a refund, replacement, or compensation depending on the situation.
3. Returns and Exchanges
What is your return/exchange policy?
We accept returns within 30 days of delivery for unused items in their original condition with tags attached. Exchanges are subject to stock availability.
How long do I have to return or exchange an item?
You have 30 days from the date of delivery to initiate a return or exchange
Are there any conditions for returned items (e.g., tags, unworn)?
Yes, items must be unworn, unwashed, and returned with all original tags and packaging intact.
How do I process a return or exchange?
To initiate a return or exchange, visit our "Returns Center" page, enter your order details, and follow the instructions provided.
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
4. Sizing and Fit
How do I choose the right size for me?
Refer to our detailed size guide available on each product page. You can also use our virtual fitting tool for personalized recommendations47.
Do you have a size guide or virtual fitting tool?
Yes, we provide a size guide and an AI-driven virtual fitting tool to help you find your perfect fit.
Can I exchange an item if it doesn’t fit?
Yes, you can exchange items that don’t fit within 30 days of delivery, subject to stock availability.
5. Payment and Security
What payment methods do you accept (e.g., credit cards, PayPal)?
We accept major credit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and other secure payment options.
Is my payment information secure?
Yes, all transactions are encrypted using industry-standard SSL technology to ensure your data is secure.
Are there any additional fees for international transactions?
Some international transactions may incur currency conversion fees or import duties depending on your location.
6. Product Information
What materials are used in your products?
Our products are crafted from high-quality materials such as organic cotton, recycled polyester, and sustainable fabrics.
How should I care for and wash the items?
Care instructions are included on each product page and label. Generally, machine wash cold with similar colors and tumble dry low.
Are your products sustainable or eco-friendly?
Yes, many of our products are made using sustainable practices and eco-friendly materials.
7. Account Management
How do I create an account?
Click on "Sign Up" at the top of our website and fill in your details to create an account.
How can I reset my password if I forget it?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email.
Can I update my personal details after creating an account?
Yes, log in to your account dashboard to update your personal information.
8. Promotions and Discounts
Do you offer discounts for first-time buyers or students?
Yes! First-time buyers can enjoy a discount by signing up for our newsletter. Students can verify their status through [Student Beans/UNiDAYS] for exclusive discounts.
How can I apply a discount code to my order?
Enter your discount code at checkout in the "Promo Code" field.
Are there any ongoing sales or promotions?
Visit our "Sales" section or subscribe to our newsletter for updates on current promotions.
9. Memberships and Subscriptions
What are the benefits of signing up for a membership?
Members enjoy perks like early access to sales, exclusive discounts, free shipping upgrades, and more.
How can I opt out of subscription emails?
Click "Unsubscribe" at the bottom of any promotional email or update your preferences in your account settings.
10. Customer Support
How can I contact customer service if my question isn’t answered here?
You can reach us via email at [support@example.com], call us at [phone number], or use our live chat feature during business hours.
What are your customer service hours?
Our customer service team is available Monday–Friday from 9 AM to 6 PM (local time).
These answers provide clarity while addressing common concerns effectively!